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Contact us

Should you have any questions about an order or our services then we hope you will find an answer in our most Frequently Asked Questions page (FAQs).

However, if you cannot find what you are looking for, please contact us and we will be happy to assist you. Unfortunately, we are unable to locate sale items when out of stock online.

Our Customer Service and Online Advice Teams are available to answer calls and respond to emails between 9:00am and 5:30pm, Monday to Friday.

If your query relates to -

  • Problems accessing our Online shop
  • Difficulties placing an order
  • Information about products
  • Availability of full priced products
  • Payment
  • An outstanding refund for an Online purchase
  • Tracking a parcel

Please contact:

If your query relates to -

  • Delivery options
  • A problem with goods purchased
  • Comments or complaints about the online or in-store service received

Please contact:

If your query relates to -

  • Changing your Loyalty Account contact details
  • Any other general enquiries about the in-store Loyalty Scheme

Please contact:

If you would like to make a complaint please follow our Our Complaints Procedure.

Any correspondence by post should be sent for the attention of the Online Advice Team at:

Russell & Bromley Ltd, 24-34 Farwig Lane, Bromley, Kent, BR1 3RB.

Alternatively, if you have any feedback you wish to give us please fill out this form.

Or send us feedback with this form

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