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Contact us

Should you have any questions about an order or our services then we hope you will find an answer in our most Frequently Asked Questions page (FAQs).

However, if you are unable to find what you are looking for, please contact us and we will be happy to assist you.

Our Customer Service and Online Advice Teams are available to answer calls and respond to emails between 9.00am and 5.30pm GMT, Monday to Friday.


If your query relates to -

  • Problems accessing our Online shop
  • Difficulties placing an order
  • Information about products
  • Availability of products
  • Payment
  • An outstanding refund for an Online purchase

Please contact:



If your query relates to -

  • Delivery options
  • Tracking a parcel
  • A problem with goods purchased
  • Comments or complaints about the online or in-store service received

Please contact:


Any correspondence by post should be sent for the attention of the Online Advice Team at:

Russell & Bromley Ltd, 24-34 Farwig Lane, Bromley, Kent, BR1 3RB.

Alternatively, if you have any feedback you wish to give us please fill out this form.

Or send us feedback with this form

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