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Should you have any questions about an order or our services then we hope you will find an answer in our most Frequently Asked Questions page (FAQs).
However, if you cannot find what you are looking for, please contact us and we will be happy to assist you. Unfortunately, we are unable to locate sale items when out of stock online.
Our Customer Service Team is available to answer calls and respond to emails between 9.00am and 5.30pm, Monday to Friday and our Online Advice Team is available to answer calls and respond to emails between 9.00am and 6.30pm, Monday to Friday.
If you would like to make a complaint please follow our Our Complaints Procedure.
Any correspondence by post should be sent for the attention of the Online Advice Team at:
Russell & Bromley Ltd, 24-34 Farwig Lane, Bromley, Kent, BR1 3RB.
Alternatively, if you have any feedback you wish to give us please fill out this form.