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Delivery and Returns

Standard Delivery - 5

We expect your package to arrive within 3 working days. (See further information and exceptions below).

Next Day Delivery - 8

Orders placed before 2pm Monday to Friday will arrive next working day. Please allow a further day if the order is placed after 2pm.

Saturday Delivery - 8

Saturday orders can be placed up to 7 days in advance.

Please note that to receive a delivery on a Saturday the order must be placed by 2pm on the Friday before.

Orders placed after 2pm on a Friday or on Saturday will NOT be delivered until the following Saturday.

Deliver to Shop

To have your order delivered to your local Russell & Bromley shop, click the Deliver to Shop option on the Order Confirmation page and select your preferred shop from the drop down list or enter a postcode for your nearest shop.

You will receive a text or email confirming that your order has arrived. If you have not received a text or email within 3 working days, please contact the receiving branch.

When collecting the order please bring your Order Confirmation email or Dispatch Confirmation email along with ID (such as a driving license, passport or the payment card used).

If someone is collecting your order on your behalf that person must have a copy of the Order Confirmation email and their own proof of ID. The branch will only release the order if they are satisfied that the person collecting the order is authorised to do so.

The shop will hold your order for a period of 1 week.

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Further Information

We are unable to deliver to PO Box and freight forwarding addresses.

You can track your order by going to My Account and use the Track My Order function.

If you wish items to be sent to multiple addresses, please place separate orders for each address.

The couriers we use will ask for a signature upon receipt. If you are not at home when the courier attempts to deliver a card will be left telling you where your order can be collected from or notifying you when delivery will be attempted again.

Please check the condition of the parcel before signing for it. If it appears damaged or has been tampered with, please check the contents before accepting it from the courier and, if there are items missing, reject the package.

Exceptions - Please add a further working day for delivery if your order is going to any of the following postcodes:

Aberdeen AB 31-35 / 41-54
Northern Highlands AB 36-38 / 55-56
Argyll FK 17-21
Glasgow G 83
Guernsey GY 9
Northern Highlands HS 1-9
Isle of Man IM all
Northern Highlands IV all
Jersey JE all
Arran KA 27
Argyll KA 28
Northern Highlands KW 0-14
Orkney Shetland KW 15-17
Argyll PA 20-78
Dundee PH 15-18
Northern Highlands PH 19-29 / 32-33 / 45-48
Argyll PH 30-31 / 34-44 / 44-99
Cornwall TR 21-25
Orkney Shetland ZE all

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