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The help topics in this section are designed to assist your shopping experience at

If you cannot find the information you need please contact our Customer Service or Online Advice Teams who will be happy to assist you. They are available to answer calls and respond to emails between 9.00am and 5.30pm GMT, Monday to Friday. Please click here for our contact details.

All items sold on are full priced. Prices shown online are the same as they are in our UK shops. Sale items are only available for purchase in UK shops. To find your nearest UK shop please visit our Shop Locator.

Please note:

We no longer offer an online shopping service to customers outside of the United Kingdom. The information in this section is provided as a reference for customers that made purchases when the European shopping site was active. Please click here for more details.