The help topics in this section are designed to assist your shopping experience at

If you cannot find the information you need please contact our Customer Service or Online Advice Teams who will be happy to assist you. They are available to answer calls and respond to emails between 9.00am and 5.30pm GMT, Monday to Friday. Please click here for our contact details.

All items sold on are full priced. Prices shown online are the same as they are in our shops. Sale items are only available for purchase in shops. To find your nearest shop please visit our Shop Locator.