Terms and Conditions

Terms of Use

Welcome to our website (our "Site"). If you continue to browse and use our Site, you are agreeing to comply with and be bound by the following Terms and Conditions of use, in addition to our Privacy Policy, which together govern Russell & Bromley Ltd.'s relationship with you in relation to our Site. If you disagree with any part of these Terms and Conditions, please do not use our Site. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use our Site.

You must be over 18 years old to purchase goods from our Site. If you are under 18, you must let your parent or guardian know about Russell & Bromley Ltd.'s Privacy Policy before you register to use our Site or any of our Site's services.

This Site uses cookies to monitor browsing preferences. If you do not disable cookies, your personal information may be stored by us to monitor visitor behaviour. For more information about our use of cookies please refer to our Cookies policy.

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Company Details

The term Russell & Bromley Ltd. ('us' or 'we') refers to the owner of this Site whose registered office is 24-34 Farwig Lane, Bromley, Kent, BR1 3RB. Our company registration number is 512958 and was registered in London. Our company VAT registration number is 205 4699 59. The term 'you' refers to the user or viewer of our Site.

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To use some of the services or features made available to you on our Site, you will need to register. We may change registration requirements from time to time. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address: online@russellandbromley.co.uk

Please refer to our Privacy Policy for further information about how we use your data.

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Terms of Sale

When you place an order on our Site you automatically agree to our Terms and Conditions. After you place an order, you will be taken to our "Order Receipt page", which confirms all your details, your order, and your order reference number. However, please note that this does NOT mean that your order has been accepted.

All card payments are subject to authorisation by your card issuer and we take payment on the day that the order is placed. Once your details have been verified you will receive your 'Order Confirmation' email. Unless you cancel your order, acceptance of your order is when we dispatch the goods and completion of the contract between you and Russell & Bromley Ltd. is when you receive the goods. We will send you a Dispatch Confirmation email confirming that the order has been dispatched. Up until the point of dispatch your order may be subject to further validation checks.

We can only accept orders for items that are shown on the Site as being in stock. If an item is out of stock we offer a facility for you to receive an email when the item is back in stock. In the unlikely event that we cannot supply you with any or all of the items you ordered we will inform you by email. If you have already paid for the item we will refund you in full as soon as reasonably possible.

We reserve the right to refuse to supply any person for any reason at any time at our sole discretion, including, but not limited to, our inability to obtain authorisation for payment. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

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We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Site for any particular purpose. The images of the products available on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display accurately reflects the colour of the products. Our products may vary slightly from those images. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All products shown on our Site are subject to availability.

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Pricing and VAT

All prices are inclusive of UK VAT.

Orders must be placed using a UK billing address and are charged in British Pounds (GBP).

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Payment may be made using PayPal or a debit/credit card. The card used must be registered to the billing address given. We accept the following cards: American Express, Maestro, Mastercard, Visa, and Visa Electron. Payment will be debited and cleared from your account upon receipt of your order by Russell & Bromley Ltd. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Russell & Bromley Ltd., we will not be liable for any delay or non-delivery.

Orders placed using PayPal will only be dispatched if the payment qualifies for PayPal Seller Protection. This extra level of protection reduces the risk of internet fraud by ensuring the addresses provided are verified by PayPal. Russell & Bromley are unable to influence PayPal’s decision to offer Seller Protection on a payment and we reserve the right to cancel the sale if the order does not qualify for this cover.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment.

When you register with russellandbromley.co.uk you are given the opportunity to securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions.

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By registering with russellandbromley.co.uk you are accepting these Terms and Conditions and consenting to such checks being made. In performing these checks personal information may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with our Privacy Policy and the General Data Protection Regulations (2018).

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

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We are unable to amend an order once it has been placed. Please ensure you check your order details are correct before submitting it to us.

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Dispatch and Delivery

Orders can be delivered either to an address within Great Britain and Northern Ireland or to a branch of Russell & Bromley. We are unable to deliver to PO Box addresses and freight forwarding addresses.

We will endeavour to deliver within the timeframes stated. Sometimes, factors outside of our control will prevent us from delivering on time. At peak times we may lengthen estimated delivery times or suspend next day delivery options.

We are responsible for each package until it is delivered (or, in the case of an order delivered to store, when the goods are in your possession) at which point responsibility for your purchased goods transfers to you. If a signature is obtained from someone other than you at the delivery address you have specified then you accept that this signature constitutes evidence of delivery and responsibility for the goods transfers to you in the same way.

If you are not at home when the courier attempts to deliver a card will be left telling you where your order can be collected from or notifying you when delivery will be attempted again.

If the parcel you receive is damaged or has been tampered with please check the contents before accepting it from the courier and reject the package if there are items missing.

Disputed deliveries will be fully investigated with the couriers and may take up to 10 business days (from the time we are notified) to be resolved.

For more information click here.

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Return and Refund Policy

If you are not completely satisfied with your online purchase, we offer to refund unworn, full priced items within 28 days and sale items within 14 days (from the day the goods were delivered to you).

The items must be unused and returned in a resalable condition in the original packaging. We cannot accept responsibility for goods lost or damaged in transit.

Refunds are processed via the original payment method within 3 working days of receipt. Funds may take a further 5 working days to appear in your account.

Purchases made using PayPal cannot be refunded or exchanged in Russell & Bromley shops.


You can return any of the items that you purchased online for a refund by using one of the following methods of return:

•  Return to your local Russell & Bromley shop (excludes PayPal purchases)

•  Free return using Royal Mail via your local Post Office

•  Free return using Collect+ via your local participating shop

For more information click here.

Cancelling Your Order

Customers based in the EU have a right to cancel an entire order with us under the Consumer Contracts Regulations 2013, providing you give us written notification any time after the order has been placed, up until 14 working days from the day you received your order.

Send your written notification to our Online Advice Team at:

Russell & Bromley Ltd, 24-34 Farwig Lane, Bromley, Kent, BR1 3RB or email online@russellandbromley.co.uk

Your notification must specify that you wish to cancel the entire order under the Consumer Contracts Regulations 2013. The item must be returned in a resalable condition in the original packaging within 28 days of you receiving it. We will refund your original order in full, including any postage paid, within 14 days of the entire order being back in our possession or (if earlier) evidence being provided confirming the order has been returned. You are responsible for any shipping costs and insurance. We cannot accept responsibility for goods that are lost or damaged in transit.

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Complaints Procedure

Russell & Bromley tries its best to ensure that you do not have any complaints - in the rare occasion that you do, please contact online@russellandbromley.co.uk who will try and resolve any issues. If your dispute remains unresolved, you may be eligible to use the European Commission's Online Dispute Resolution platform which can be found at https://ec.europa.eu/odr

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Disclaimer of Liability

The content of the pages of our Site is for your general information and use only. It is subject to change without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.

Your use of any information or materials on this Site is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through our Site meet your specific requirements.

This Site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. All trademarks reproduced in this Site which are not the property of, or licensed to, the operator are acknowledged on this Site. You acknowledge and agree that all copyright, designs, trademarks and other intellectual property and material rights contained in this Site shall remain at all times vested in Russell & Bromley Ltd. and/or are the property of their respective owners. You are permitted to use this content only as expressly authorised by Russell & Bromley Ltd. and/or its third party licensors.

Unauthorised use of this Site may give rise to a claim for damages and/or be a criminal offence.

You may view the Site and print its content solely for personal, non-commercial, use. You may not modify, reproduce, copy, distribute, transmit, display, perform, publish, license, commercially exploit, creative derivative works from, sell or transfer any part of the Site unless you have the express written permission of Russell & Bromley Ltd. If you print off, copy or download any part of our Site in breach of these Terms and Conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

From time to time this Site may also include links to other websites. These links are provided for your convenience to provide further information only. They do not signify that we endorse the websites. We have no responsibility for the content of the linked website or for any loss or damage that may arise from your use of them.

Commentary and other materials posted on this Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

You agree that, except for death and personal injury arising from our negligence, Russell & Bromley Ltd. will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under these Terms and Conditions.

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Viruses, Hacking and Other Offences

You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

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Russell & Bromley is dedicated to providing a website that is accessible to all users and will continue to adhere to the guidelines of the Disability Discrimination Act.

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Other Important Terms

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately, if any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with the laws of England. Your use of this Site and any dispute arising out of such use of the Site is subject to the laws of England. The Terms and Conditions (as amended from time to time) constitutes the entire agreement between you and Russell & Bromley Ltd. regarding your use of this Site and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Russell & Bromley Ltd. in relation to such matters. In the event that any other rules, code of conduct or other matter posted on this Site conflicts with the Terms and Conditions, the Terms and Conditions shall govern.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

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Prize Draw Competition – Update Your Preferences

By entering this prize draw, the entrant agrees to accept and be bound by these terms and conditions. All entry instructions form part of the terms & conditions of this prize draw.

Entry to the draw is by email invitation only. Invitations are sent between Wednesday 22nd November 2017 and Monday 11th December 2017 to those customers that have signed up to receive Russell & Bromley emails but are shown as not having selected any email preferences. Those invited have until the close of the competition on Monday 11th December 2017 to update their preferences. Updating preferences in this period gains automatic entry into the competition.

The prize winner will receive a voucher valued at £1000.00 to use against Russell & Bromley products purchased through the online store. The voucher is valid for 12 months from the date of issue. Products purchased using the voucher can only be shipped to an address in the UK. The prize cannot be redeemed for cash.

The winner will be drawn at random by the Promoter on Tuesday 12th December 2017. The winner will be notified by email and will have 14 days from initial contact to respond, by email, in order to claim their prize. If direct contact cannot be made with the winner or they are not available to accept the prize for any reason, which is beyond the Promoter's reasonable control, then the Promoter reserves the right to award the prize to another entrant or the prize be forfeited. It is the responsibility of winner to notify the Promoter of any change in contact information. The Promoter is not responsible for entries delayed or lost in transmission due to network, computer or software failures of any kind.

Events may occur which render the awarding of the prize impossible due to reasons beyond the control of the Promoter and the Promoter may, at its absolute discretion, vary, amend or suspend with or without notice.

The Promoter will use the winners' personal information for the purposes of this prize draw in addition to any other uses agreed by the customer when signing up to receive Russell & Bromley marketing emails or joining the Russell & Bromley Loyalty Scheme. Personal details will not be passed on to any third parties.

The Promoter's decision is final and no correspondence will be entered into in relation to the prize draw. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned acts in a way the Promoter considers to be inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.

The competition is not open to Russell & Bromley employees or their relatives.

These terms and conditions are subject to English Law and the exclusive jurisdiction of the English courts.

The Promoter's contact details are: Russell & Bromley Ltd, 24 – 34 Farwig Lane, Bromley, Kent BR1 3RB.

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