gift cards

Gift Card Information

The Perfect Gift…

A Russell & Bromley gift card is an ideal way to treat someone, giving them the ultimate choice of our coveted range of women’s and men’s shoes and accessories. It’s now easier than ever to purchase, and whether you opt for a digital eGift Card or choose to pop into a store a pick up a physical card, why not give the gift of Russell & Bromley?

How to Buy

eGift Cards can be purchased online here and can be redeemed at russellandbromley.co.uk and in our UK stores within 24 months of purchase. Just select the amount you wish to purchase and add the details of the lucky recipient. Once you’ve double checked the details, proceed to the checkout, and complete your order as usual.

Recipients will receive their gift card within 2 hours from the following email address: giftcard@email.russellandbromley.co.uk and able to spend them right away.

eGift Cards cannot be purchased alongside other items, but multiple eGift Cards can be bought together and sent to multiple recipients. A maximum of £1,000 eGift Cards can be purchased in one transaction.

Physical Gift Cards can be purchased in any of our UK stores.

Gift Cards, both physical and digital, cannot be purchased using promotional or discount codes, other Gift Cards and are non-refundable. Gift Cards are excluded from our Loyalty programme so Loyalty members will not accrue points on Gift Card purchases.

How to Spend

Both eGift Cards and physical Gift Cards purchased in our stores, can be redeemed on the Russell & Bromley website, and can be used to fully or partially pay for anything on site (excluding new eGift Cards). Both eGift Cards and physical Gift Cards can also be redeemed in any of our UK stores.

When redeeming an eGift Card or physical Gift Card, the full value of the order (if available on the Gift Card), will be taken from your Gift Card, leaving the remaining Gift Card balance to be spent at a later date. If the full order value is not available on your Gift Card, the full value of the Gift Card will be used, leaving an order balance to be paid via another payment method, excluding PayPal.

Returns

Should you need to return an item that was purchased using an eGift Card or physical Gift Card, you will receive a replacement eGift Card for the appropriate value. The replacement eGift Card will be sent from the following email address: giftcard@email.russellandbromley.co.uk. Orders that contained another payment method will be refunded in favour of the other payment method first (up to the amount paid), followed by any remaining balance being returned via a new eGift Card. eGift Cards issued as part of a returned order will be sent to the email address supplied for the order that the original an eGift Card or physical Gift Card was used.

For any queries relating to Gift Cards, please contact our Customer Experience team:

• Email: customer.experience@russellandbromley.co.uk
• Telephone: 03450 342 259

gift card balance check

Please use the below Gift Card balance checker to find out how much is left on your Gift Card by entering your Gift Card number followed by its 4 digit PIN (if applicable).